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FAQs

FAQs for Kitchen Cuisine

1. Do you make personalized cakes?
Yes, we can make customized cakes to suit your requirement. Please visit the custom cake shop section of our website or contact us on 03000-11-KC-KC to place your order.

2. Can we have writing on the cake?
Yes, you can input a personalized message in the textbox before checkout. Cakes with flat tops can have a message written directly on the cake otherwise they are inscribed on the cake board.

3. Do you make sugar-free cakes?
Yes, we can make sugar-free cakes on order. Please visit the custom cake shop section of our website or contact us on 03000-11-KC-KC to place your order.

4. How long is required to make a custom cake?
We require:

  • 24 hours for custom cakes with sugar icing
  • 48 hours for cakes with fondant decoration

5. How long will cakes keep fresh?
Our cakes should be stored under refrigerated conditions between +2°C and +5°C, unless stated otherwise. This is due to the perishability of the ingredients that we use to make our cakes; it will also help maintain the quality of the product. Our cakes should be consumed within three days from the date of collection / delivery or by the best before date on the underside of the cake board.

6. What are my payment options?
We accept all Visa and Mastercard powered credit cards. For orders originating in Pakistan, you may additionally pay via jazz cash, cash on delivery or by visiting any of our bakery outlets.

7. When will my order be delivered?
We deliver daily from 10 AM to 10 PM PST. For same day deliveries, orders must be received by 9 PM PST otherwise it will be processed for dispatch the next day. We aim to deliver our ready-made products within 90 minutes within our delivery areas. Please note, not all products are available for same day delivery, and are marked as such.

8. Is there a delivery charge?
We deliver free of charge for orders over Rs. 2,000 in Lahore, Islamabad and Rawalpindi and charge Rs. 99 for orders under Rs. 2,000.

9. Does Kitchen Cuisine provide catering for events?
Yes, Kitchen Cuisine provides catering for your home, event and corporate catering requirements. For more information, speak to our customer service representative at 03000-11-KC-KC.

10. Where should any prospective job inquiries/applications be directed to?
Please use our form in the Careers section.